Effective Agent Networks in Alternative Delivery Channels: A Practitioner Perspective

SBI Lunch and Learn on Jan 25, 2013

SBI Lunch and Learn on Jan 25, 2013

Last week, SBI hosted a “lunch and learn” in its DC office on “Effective Agent Networks” featuring SBI Agent Network Lead Gerald (Gerry) Rasugu.  Gerry Rasugu currently leads the Agent Network Group within SBI’s global Alternative Delivery Channels practice.  Gerry has a wealth of experience in the branchless banking arena, notably from the world acclaimed M-PESA where he pioneered set-up and management of the agent network in Kenya that drives the leading national m-money payment system in the world.

Gerry is also experienced in designing and building agent networks supporting financial inclusion in Uganda, Fiji Islands, India, Sri Lanka, Madagascar, and Pakistan.  In Bangladesh he supported the design and build of the bKash agent network, the leading mobile financial services initiative in the country, which is already showing great promise in its 2nd year of deployment, with over 20,000 active agents.

Gerry has worked globally with various partners including Vodafone, MTN, Orange Telecom, GSMA and other various financial institutions. He has strong experience in Sales and Distribution across East Africa, Asia and the Pacific region. He has interacted with various regulatory bodies to help formulate relevant policies for mobile financial services. Gerry has also recently published an agent training document specifically targeting financial services agents.

To watch and listen to Gerry’s presentation, please click here.


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